Moving a prescription to a new pharmacy is usually one short request, and your new pharmacy does most of the work. You do not need to pick anything up, and you do not normally need to go back to your doctor.
Start your transferThe name and phone number of your current pharmacy
Your consent for us to transfer your prescriptions
Your name and date of birth, which you add when you sign up
With Endor, transfers are free and typically take about one business day.
The whole process is usually three steps, and you only do the first one.
Ask your new pharmacy to transfer your prescriptions, and tell it which pharmacy has them now.
Your new pharmacy requests the prescription file from your current one, so you do not have to collect a paper copy or ask for anything to be released yourself.
Your prescriptions, with any refills still on them, move to the new pharmacy, and your next refill comes from there.
In the Endor app, ask us to transfer your prescriptions from your current pharmacy. You can also upload a photo of a prescription or have your doctor fax it. Once you confirm you have given us consent, we contact your current pharmacy for you, and it typically takes about one business day until your prescriptions are in your account. Transfers, photo uploads and doctor faxes are all free.
If you use a CGM or an insulin pump, your sensors and pump supplies can move across with your prescriptions, and you can set up automatic refills so a new sensor is on its way before you run out. CGMs typically require a prescription from a licensed prescriber and follow a standard prescription transfer protocol. Insulin pump supplies in most provinces do not require a prescription (or in BC our pharmacists can write a prescription for you), so you can simply order them from the Shop section of the app without any extra steps.
How transfers work in Canada, then how they work with Endor.
Can I get my prescription sent to a different pharmacy?
Yes. In most cases you can move an existing prescription to a different pharmacy, and the new pharmacy contacts your current one to arrange it. You do not have to collect a paper copy or ask your old pharmacy to release anything yourself.
What prescriptions can’t be transferred?
A prescription needs refills remaining to be transferred, and some controlled medications have additional limits. In rare cases, a pharmacy may not be able to prepare certain specialty or compounded medications.
Do I need a new prescription from my doctor?
Generally no. Transferring a prescription from another pharmacy moves an existing prescription, including any refills still on it, so your doctor is not usually involved.
If you are out of refills, that is a renewal rather than a transfer, and the prescriber who wrote it needs to renew it before it can be transferred. Depending on the medication, they may ask you to book an appointment first.
Do I need to tell my current pharmacy?
No. Once you have given consent, your new pharmacy contacts your current pharmacy and requests your prescription file.
What do I need to start a transfer to Endor?
When you sign up for Endor Health, you’ll add a few key details during setup like your name and date of birth. When you’re requesting that we transfer your prescriptions, you’ll be asked to:
Can Endor transfer prescriptions from any pharmacy?
Yes. We can transfer your prescriptions from any pharmacy in Canada, and we review everything with you before the transfer so there are no surprises.
How long does a transfer to Endor take?
It typically takes about one business day until your prescriptions are available in your Endor account. Transfers, photo uploads and doctor faxes are all free.
Does Endor handle prescription renewals?
Yes. Once your prescriptions are with us, we contact your prescriber on your behalf when it is time for a renewal.
How does delivery work with Endor?
Delivery is always free, anywhere in Canada, coast to coast and to the territories. Diabetes devices ship within 24 hours. Insulin and other refrigerated medications ship in insulated packaging that keeps them between 2 and 8°C until they reach your door, and we time cold-chain deliveries so they arrive quickly.
In British Columbia and Alberta, a signature is typically optional for most orders. Elsewhere, a signature is required for prescription drugs. If you are only ordering diabetes devices (pump supplies and CGMs), a signature is optional.
How does direct billing work with Endor?
Endor’s partner pharmacies can bill private insurance plans across Canada and the public drug programs in Ontario, Alberta and British Columbia directly, and can bill NIHB coverage. Whether a specific item can be billed depends on your plan’s coverage.
How pump supplies are billed differs by province. Our diabetes device costs page has the detail for Ontario, British Columbia, Alberta and the other provinces.
Can I move my prescriptions back from Endor?
Yes. You can move your prescriptions from Endor to another pharmacy at no cost, at any time, if you change your mind.
Who fills my prescription with Endor?
Your medication is filled by one of Endor’s licensed partner pharmacies. Endor is an app that provides pharmacy services through those pharmacies. They can fill prescriptions for any condition, not only diabetes.
Endor is an app that provides pharmacy services through licensed partner pharmacies, for people managing diabetes in Canada.
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