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Frequently Asked Questions


What does it take to start using Endor?

It is extremely easy! Creating your account in the Endor app takes under 2 minutes. We’ll do all the work behind the scenes to transfer your prescriptions from your existing pharmacy, and your prescriptions will be ready to start ordering in as soon as 1 day.

What does Endor cost?

There is no fee to join, and Endor doesn’t charge anything more than a typical pharmacy would. We charge normal and customary fees for prescription items, and shipping is free across Canada.

Do you accept my insurance?

Yes, we will bill your insurance company directly for prescription orders, and we work with any private insurance plan across Canada. Currently, we accept provincial drug plans for Ontario only. If you're unsure about your coverage or eligibility, just reach out to us and we can confirm it for you.

Is it safe to ship insulin?

Yes, it is safe to ship insulin when done correctly. We take multiple steps to ensure that your order is temperature controlled during transit and will arrive within a safe time window.

Why does it say ScaleRX on my packages?

ScaleRX is Endor Health's partner pharmacy, meaning they are the pharmacy of record and provide pharmacy services for our customers. ScaleRX provides digital-powered pharmacy services for thousands of patients every month, and we work very closely together to ensure Endor customers get the best care and experience.

Shipping & Returns

How long does it take for my order to be sent?

Most of the time and subject to product availability, orders are shipped the next business day. Shipping can be as soon as same-day if you’re within the expanded Greater Toronto Area, and 1-3 days for metropolitan areas in the rest of Canada. You can track the status of your order using tracking links provided in the Endor Health app and e-mail notifications.

What happens if I miss my delivery?

If you aren’t available to receive your delivery, you’ll be prompted to follow instructions on your tracking page to make arrangements with our logistics partner to re-try delivery or get your package at a nearby pick-up location.

Does someone have to sign for deliveries?

Provincial laws in Ontario, Newfoundland, Nova Scotia, New Brunswick and PEI require us to collect signatures upon delivery from the individual who ordered the medication or their designated agent. In all other provinces, you can choose whether or not you’d like to require a signature.

Is it safe to ship insulin or other temperature-sensitive medications?

Yes, it is safe because we take significant precautions. We ship insulin in temperature-controlled packaging that will keep products within their target range for the duration of it shipment, and we only ship cold-chain products using the fastest available method.

What locations do you ship to?

We ship to any metropolitan location in the Canadian provinces of Alberta, British Colombia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec and Saskatchewan.

Can you ship medication internationally to me while I’m travelling?

At this time we do not offer international shipping.

Can I return the products I ordered?

All of our products including prescription items, medical devices and OTC products are final sale.

The items I received are incorrect or damaged

If you received an incorrect or damaged item, please contact us at so we can assist you with appropriate next steps to remedy the situation.


Who is SiPhox Health?

SiPhox Health is our partner who provides the test kits and processes the results. They are an innovative company building next-generation diagnostics infrastructure and is backed by Y Combinator, Khosla Ventures and other top investors.

Is the SiPhox Health blood test the same as the standard lab tests I get?

Yes, SiPhox works with CLIA/CAP accredited lab that performs extensive validation on each assay to meet federal CLIA requirements.

Can I use your test kits for the blood test my doctor ordered for me?

Our test kits are for personal health & wellness tracking purposes and aren't designed to diagnose or treat any disease. Check with your doctor before embarking on any changes to your health or lifestyle.

What makes your health reports unique?

Testing isn't useful if you can't understand it. The team at SiPhox created a unique scoring system called that spans different health and lifestyle categories such as Inflammation, Metabolic, and Cardiovascular Health. With this, you can take the guesswork out of interpreting results.

Are your test kits covered by provincial insurance?

Diagnostic testing is covered by provincial insurance when it is ordered by your doctor and completed at a provincially-licensed lab. Unfortunately, our tests are for wellness purposes and aren't covered by provincial insurance.

Will my benefits cover your tests kits?

Many private benefits or insurance plans will cover diagnostic testing either through insured coverage or through a healthcare spending account. If you have questions about your insurance, reach out to us.