Can I get all my prescriptions from the Endor app, even for non-diabetes products?
Yes! Through the Endor app, you get served by full-service pharmacy partners that can fill prescriptions for any condition—not just diabetes-related ones.
Can you bill all public and private insurance plans?
Our pharmacy partners can directly bill all private insurance plans (i.e. benefits plans through school or work) and public drug programs in Ontario, Alberta, and British Columbia, as well as NIHB coverage. Our ability to bill certain items may depend on your plan’s coverage.
Can you deliver to all provinces in Canada?
Yes, we offer delivery from coast to coast and to the territories. Delivery is always free.
Can you ship insulin or other drugs that need to be kept cool? How does that work?
Yes, we safely ship insulin and other refrigerated medications in insulated packaging that keeps them between 2–8°C until they reach your door. We also take measures to time your cold-chain deliveries so they arrive quickly.
Can you write a new prescription for me?
Depending on your province, pharmacists practicing through our licensed pharmacy partners may prescribe for certain healthcare needs, in accordance with provincial regulations. We offer a virtual walk-in clinic service through the app where you can see a licensed prescriber for $0, with appointments as soon as same-day. Our pharmacists can also write prescriptions for certain healthcare needs depending on your province.
Do I need to be home for my deliveries?
We follow the pharmacy regulations in your province when shipping prescription drugs. In BC and Alberta, signature is typically optional for most orders. In the rest of Canada, signature is required when you’re ordering prescription drugs. If you’re just ordering diabetes devices (pump supplies and CGMs), signature is optional. In all cases, you’ll be able to see and select your signature options during checkout in our app.
How does adding prescriptions work?
It is free and easy to add your prescriptions. You can add prescriptions to the Endor Health app through 1) Transfer from another pharmacy, 2) Photo upload of your RX, or 3) Direct Fax from your Doctor. All three methods are free and typically takes about one business day until your prescriptions are available in your account. At any time if you change your mind, you can move your prescriptions back at no cost.
What does Endor cost?
The Endor app is completely free to download and use. You’ll only pay regular pharmacy prices for prescriptions, with no hidden fees—and many customers even save money with us.
When I open a chat, am I talking to AI?
No, all chats that you will experience in our apps are with real humans and expert care providers.
Why do your pharmacies have a different name?
Endor partners with licensed local pharmacies across Canada, so your medication is filled by one of our trusted pharmacy partners—even though you’re using the Endor app.
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