This policy applies to all users of the Endor Health app and our pharmacy delivery services in Canada.
We collect the minimum necessary information to:
We do not record audio or video of consultations.
We collect, use, and disclose your information only with your consent, which may be express or implied depending on the circumstances.
You may withdraw your consent at any time, subject to legal and contractual obligations.
We use your information to:
We may disclose information to third-party service providers (e.g., IT, cloud hosting, payment processing) who assist us in delivering services.
Some of these providers may be located outside Canada. If so, your information may be subject to foreign laws and accessible to foreign authorities. We use contractual and technical measures to protect your information wherever it is processed.
We retain your PHI for at least 10 years from the date of last use, or longer if required by applicable provincial health privacy laws.
Non-health personal information is retained only as long as necessary for the purposes described.
When no longer required, your information is securely destroyed or anonymized.
Our services are intended for individuals capable of providing valid consent for healthcare in their province of residence.
Where a minor uses our service, we may require parental or guardian consent, unless the minor is deemed capable of consenting under applicable laws.
We implement physical, technical, and organizational safeguards to protect your information against unauthorized access, disclosure, or loss.
If a breach of security safeguards occurs that poses a real risk of significant harm to you, we will notify you and the relevant privacy commissioner(s) as required by law.
You have the right to:
File a complaint with us or with the federal or provincial privacy commissioner if you believe your privacy rights have been violated.
We do not use automated decision-making or profiling that has a significant effect on you without your knowledge. If such tools are introduced in the future, we will inform you and allow you to request human review.
We use cookies and similar technologies for:
We may use third-party analytics and advertising partners who may collect de-identified or aggregated information.
You can opt out of non-essential cookies and tracking through your browser settings or via the provided opt-out links.
We may update this policy from time to time to reflect legal or operational changes. Updates will be posted on our website or app with the effective date.
If you have any questions, concerns, or complaints about this policy or our practices, please contact our Privacy Officer:
📧 Email: support@endorhealth.com
📬 Mail: Endor Health Privacy Officer, 1A Fenwick Ave., Toronto ON M4K3H2
