Free to sign up, in about a minute. No need to move your insurance.
1
You
Report the failed sensor to Dexcom Canada: call technical support at 1-844-832-1810 (option 1), or send a Product Support Request on dexcom.com. Dexcom decides whether it qualifies for a replacement.
2
Dexcom
If it qualifies, Dexcom emails you a replacement voucher. You don't need to send back the old sensor.
3
You
Create your free account, then forward the voucher to vouchers@endorhealth.com. It shows up in your Endor account.
4
Endor
Redeem the voucher in the app and your replacement sensor ships to your door, with free delivery. CGM sensors don't need a signature.
Dexcom decides replacement eligibility. These steps were checked on Oct 19, 2026 and may change.
What to do, how long it takes, and what to do if you can't wait.
Report it to Dexcom Canada: call technical support at 1-844-832-1810 (option 1), or send a Product Support Request on dexcom.com. Dexcom decides whether the sensor qualifies for a replacement.
If it does, Dexcom emails you a voucher. Forward it to vouchers@endorhealth.com and we'll take it from there.
Signing up takes about a minute, on the web or in the app. If you'd like us to handle your regular Dexcom orders too, we can transfer your prescription for you.
No. You don't need to move your insurance to redeem a replacement voucher with us. If you do move a prescription to Endor, you can move it back at any time, at no cost.
Orders ship within 24 hours. Delivery is free across Canada. CGM sensors don't need a signature, so you can choose to have your order left at the door.
Message our pharmacy team in the app as soon as a sensor fails, and we'll help you plan for the gap.
Endor is an app that provides pharmacy services through licensed pharmacies across Canada, some operated by Endor and some by our partners. Your order is filled by one of these pharmacies, which is why you may see a different name on your label.
Set up your account now, so if a sensor ever fails, you already know where to send the voucher.
Get startedThe Endor app is free to download and use.
© 2026 Endor Health Inc. Endor Health does not manufacture drugs or operate as a pharmacy. By using this website, you accept our Terms of Service and Privacy Policy.
